Privacy policy

Privacy Policy

Last updated: 25/06/2024

This Privacy Policy outlines how SAMESTIC collects, uses, and shares your personal information when you interact with our Services, including visiting our website, making purchases, or communicating with us. By using our Services, you agree to the collection, use, and disclosure of your information as described in this policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and operational reasons. We will post the revised policy on our website, update the "Last updated" date, and notify you of significant changes by email or other means as required by law.

How We Collect and Use Your Personal Information

To provide our Services, we collect and use personal information from various sources, depending on how you interact with us. This information is used to communicate with you, provide and improve our Services, comply with legal obligations, and protect our rights and those of our users.

What Personal Information We Collect

We collect the following types of personal information directly from you:

  • Basic contact details: Name, address, phone number, email.
  • Order information: Billing address, shipping address, payment confirmation, email address, phone number.
  • Account information: Username, password, security questions.
  • Shopping information: Items viewed, cart contents, wishlist items.
  • Customer support information: Messages and communications with our support team.

You may choose not to provide certain information, but this may limit your ability to use specific features of our Services.

Information We Collect Through Cookies

We use cookies and similar technologies to collect information about your interactions with our Services, including device information, browser details, network connection, IP address, and usage data. This helps us improve and optimize our website and Services.

Information We Obtain from Third Parties

We may receive information about you from third parties, including service providers who assist us in providing and improving our Services (e.g., payment processors, analytics providers).

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing and managing our Services, including processing payments, fulfilling orders, and managing your account.
  • Marketing and advertising our products and services, including sending promotional communications.
  • Ensuring the security of our Services and preventing fraud.
  • Communicating with you to provide customer support and improve our Services.

How We Disclose Personal Information

We may share your personal information with:

  • Service providers who assist us in delivering our Services.
  • Business and marketing partners to provide and advertise our products and services.
  • Affiliates and within our corporate group for business operations.
  • In connection with legal obligations, business transactions, or to protect our rights.

User Generated Content

Content you submit to our Services, such as product reviews, may be publicly accessible. We are not responsible for the privacy or security of such information once it is made public.

Children’s Data

Our Services are not intended for children under 16 years old. If we learn that we have collected personal information from a child without parental consent, we will delete it promptly.

Security and Retention of Your Information

We employ security measures to protect your information but cannot guarantee absolute security. We retain your information as needed to fulfill legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as access, deletion, correction, and restriction of processing. You can exercise these rights by contacting us using the information provided below.

Complaints

If you have concerns about our handling of your personal information, please contact us. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred and processed outside your country of residence, including to the United States. We ensure such transfers comply with legal requirements, such as using Standard Contractual Clauses.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or to exercise your rights, please email us at customerservice@samestic.com.