At Samestic, we believe in the transformative power of healing gemstones. Each bracelet we craft is more than a piece of jewelry; it is a companion on your spiritual journey, a beacon of positive energy, and a source of strength and healing. Although we use 100% genuine and high-quality materials, we understand that life’s journey can sometimes be turbulent, and your cherished bracelet may encounter wear and tear along the way. To ensure your journey remains uninterrupted, we are committed to providing you with exceptional support through our comprehensive repair warranty.
Our Commitment to You
We recognize that life can be unpredictable and that your cherished bracelet may experience some wear and tear over time. Whether it's due to material defects, workmanship issues, or accidental damage, we are dedicated to ensuring your bracelet remains in excellent condition.
Our Warranty Covers:
- broken elastic
- Cracked beads
Not Included :
- Plating issues
- Bead discoloration
Accidents Happen
Life is full of unexpected moments, and sometimes, accidents happen. If you accidentally brake your elastic, do not worry. We are here to support you.
How to Claim Your Repair
We’ve made the repair process simple and hassle-free to ensure you can get back to wearing your bracelet as soon as possible:
- Contact Us: Reach out to our customer service team at customerservice@samestic.com with your order number and and a brief description of the issue.
- Ship Your Bracelet: Follow the instructions provided by our team to send your bracelet to our repair center.
- Repair Process: Once we receive your bracelet, our dedicated team will process and repair it within 2-7 days. We will then ship it back to you for free, in accordance with Samestic’s shipping times.
A Partnership on Your Path
At Samestic, we are not just here to sell you a product; we are here to walk alongside you on your spiritual journey. We hope that our repair warranty brings you peace of mind and reinforces our commitment to your well-being and satisfaction.
For detailed information on our repair warranty and more tips on caring for your healing gemstone bracelet, scan the QR code or visit our website at samestic.co.uk.
Stay Connected
We invite you to continue exploring the wonders of healing gemstones and to stay connected with us for the latest updates, tips, and spiritual insights. Together, let’s embrace the journey with open hearts and minds, knowing that we are here to support you every step of the way.
Thank you for choosing Samestic. May your bracelet continue to be a source of light and strength in your life.